Emergency readiness keeps guests and staff safe. Use the action-first steps below. Stay calm. Prioritize people over property.

<aside> ⏱️

Call 911 first when…

Life‑threatening injury or health crisis. Visible fire or uncontrolled smoke. Violent threat or robbery. Suspected gas leak. Unresponsive person.

</aside>

⚡ Power Outage

• Assess scope.
  • Manager: Check if the outage is building-wide or area-wide.
• Decide to stay open or close based on daylight, backup power, and safety.
• Call the utility to report and obtain an ETA for restoration.
• Turn off nonessential equipment to prevent surge damage on return.
• If extended, begin TCS food safety protocols for refrigeration and hot holding.

🔒 Security Incident or Robbery

• Remain calm and comply. Do not resist.
• If safe and discreet, activate the silent alarm at the bar.
• Do not chase or follow the perpetrator.
• When safe, call 911 and provide details.
• Ask witnesses to remain for police. Preserve the scene.
• Manager: Lock doors if needed and capture physical descriptors for the report.

🔥 Fire Emergency

• Pull the nearest fire alarm.
• If small and contained, use the correct extinguisher type. Maintain an exit at your back.
• If not small or spreading, announce evacuation and direct everyone to exits.
• Assemble at the designated points: back parking lot or front patio/sidewalk.