A visual countdown timer will be used at the host stand to control the pacing of guest seating. The manager sets the timer duration based on the current flow and kitchen status. This gives hosts a clear, objective guide for when to seat the next party.
| Zone | Timer Setting | Meaning |
|---|---|---|
| 🟢 Green | 2 minutes | Normal pace — seat in standard rotation |
| 🟡 Yellow | 5 minutes | Slow pace — hold between seatings to ease kitchen pressure |
| 🔴 Red | 5+ minutes | Manager discretion — pause or significantly delay seating |
The timer is a visual countdown timer. It should remain visible at the host stand at all times. The manager is responsible for adjusting the timer setting as conditions change.
Some natural, guest-friendly phrases:
"We're just finishing up preparing your table — it'll be just a couple of minutes so we can make sure everything is perfect for you."
"We want to make sure your server can give you their full attention right from the start, so we're going to grab you a great table in just a moment."
"We're spacing out our seatings a bit tonight so the kitchen can give every dish the attention it deserves. It'll be just a short wait — totally worth it."
"Let me get you the best available table — give me just a few minutes and I'll have you right where you want to be."
For longer waits (Red zone, 5+ minutes), the host can offer something to make the wait feel intentional rather than neglectful:
"Can I grab you a drink at the bar while we get your table set up? It should be just a few minutes."