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Start Here

Yelp Guest Manager is our system of record for reservations, waitlist, and table status. This module teaches hosts, servers, and MoD how to seat smoothly, protect pace, and capture accurate guest info.

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Learning Objectives

• Understand where and how reservations and waitlist entries are created
• Capture complete, accurate guest details every time
• Assign and turn tables to support pacing targets
• Communicate allergies and special notes to the floor and kitchen

Timebox and Prerequisites

• Time: 20–30 minutes
• Prereqs: Basic FOH orientation. Access to a tablet with the Yelp app signed in.

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What You’ll Use

• Tablet at Host stand or iPad

• Yelp Guest Manager app

• Floor map with table numbers

  Floor Chart

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External Resources

• Yelp for Business Help Center: Open the knowledge base

Procedure

Create or Confirm a Reservation

1. From Reservations, select Add party.
2. Confirm party size and date/time. We target a maximum of 3-6 tables per 15‑minute interval to protect pacing.
3. Search for existing guest by name or phone. If not found, continue to add new.

Capture Complete Guest Details